Understanding the Failure Status
A "Registration Failed" status in RingCentral is a catch-all error that can occur at two distinct stages: Brand Registration (identity verification) or Campaign Registration (use case compliance). The RingCentral portal may not always provide a specific error code, but the location of the failure often reveals the root cause.
Identify the Failure Point
Brand Registration Failure
Occurs rapidly (minutes to hours). Indicates a fundamental data mismatch with third-party databases.
- EIN/Tax ID does not match Legal Name
- Company address mismatch
- Entity type incorrect (e.g., LLC vs Inc)
Campaign Registration Failure
Occurs after 3-5 days. Indicates a manual review rejection of your content or website.
- Non-compliant website/privacy policy
- Vague opt-in language
- Sample messages violate CTIA rules
Top 3 Causes of Failure
The "Exact Match" Trap (EIN Error)
TCR validates your EIN and Company Name directly against IRS records. Even a small difference—like omitting "Inc." or using a DBA instead of the legal entity name—causes immediate rejection.
The "Missing Website" Issue
RingCentral requires a functional business website to prove legitimacy. Social media profiles (Facebook, LinkedIn) or "coming soon" pages are automatic rejections.
Non-Compliant Opt-In
Your opt-in form must explicitly mention "SMS" and include key disclosures (frequency, rates). Generic "Sign up for updates" boxes are non-compliant.
How to Fix & Resubmit
Follow this remediation path to clear the "Failed" status and get approved. Do not simply resubmit the same information; it will fail again.
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1
Diagnose the Specific Error
Log into the RingCentral Admin Portal. Navigate to the 10DLC Registration tab. Look for specific error codes (e.g., 9108, 9607) in the status details.
Use Rejection Tool -
2
Correct the Data
For Brand Failures: Edit your Brand Profile. Ensure the Legal Name matches your SS-4 form exactly. Remove any "DBA" from the Legal Name field.
For Campaign Failures: Update your website to include a Privacy Policy with SMS sharing exclusions. Revise sample messages to include "Reply STOP to opt out". -
3
Resubmit for Review
Click the "Resubmit" or "Edit" button in RingCentral. Carrier re-verification typically takes 24-48 hours for brands and 3-5 days for campaigns. Monitor your email for status updates.
Technical Compliance Specs
Ensure your registration data meets these specific technical criteria to avoid automated rejections.
Brand Data Format
- EIN: 9 digits, no dashes. Must match IRS records.
- Address: Physical street address required. P.O. Boxes often rejected.
- Vertical: Select the category closest to your business (e.g., "Professional Services"). Avoid "High Risk" categories unless necessary.
Website Requirements
- Privacy Policy: Must be a visible link, usually in the footer.
- Contact Info: Must display the same business name and address as your registration.
- Secure: Site must load over HTTPS without certificate errors.
Stop Guessing. Get Approved.
Our Rejection Remediation Tool analyzes your specific situation and tells you exactly what to fix in seconds.
Use Remediation ToolFrequently Asked Questions
How many times can I resubmit?
Does RingCentral charge for resubmission?
Can I just use a different provider?
Can I use a P.O. Box for registration?
Legal Disclaimer: This content provides general troubleshooting guidance for RingCentral TCR registration failures and does not constitute legal advice. Compliance requirements vary based on business model, use case category, and carrier enforcement policies. Organizations should consult qualified legal counsel for guidance specific to their messaging programs. MyTCRPlus does not provide legal advisory services or guarantee specific registration outcomes.